FAQs

Quick answers to your frequently asked questions

Can I use the website as a quotation tool without adding to the cart?

You can price as many windows as you need and add them to the basket before ordering them.

What warranties are included in the products?

All Cardinal Windows products are marked with CE stamp ensuring the highest quality and value. Sliding sash windows are covered by a limited manufacturing warranty.

Will I have Irish & UK based support?

Sending an e-mail to sales@cardinal-windows.com will connect you to our Irish and UK customer support team.

What is the U-value of the windows?

The whole window U Value, (Uw) is 1.5W/m2K

What are the payment methods?

The accepted payment method is Sage Pay or similar for deposits. Balance payments may be made by bank transfer.

What if I find a problem with the products?

In the case of any problems, you can send an e-mail to sales@cardinal-windows.com and our customer support team will reply promptly.

Are the sizes displayed structural or brickwork sizes?

The sizes are displayed in frame sizes. You should decide what fitting tolerance is required.

What are the paint options?

Cardinal wooden sliding sash windows are available in any RAL colour with the option of having a different colour internally and externally.

What if I need to reglaze?

Standard reglazing is viable on plain windows (no glazing bar pattern). Careful removal and replacement are possible on patterned sashes. The full replacement of sashes is available from Cardinal.

How do I choose my window specifications?

You can select all specification options in our online window building tool.

Do you provide advice on maintenance?

Please see product specifications and downloads or read our blog on maintenance.

Do you install the windows?

We do not install the windows as the Cardinal Windows Online Shop is strictly for supplying products. Installation should be arranged with a recognised company.

Where are the products manufactured?

The products are German engineered and manufactured in our Lithuanian manufacturing plant.

Is the timber knot free as standard?

Yes, all our products are manufactured from engineered knot free timber.

What types of timber do you offer?

Cardinal Windows Online Shop offers pine wood frame and Sapele hardwood sill as standard. Oak frames are offered as an optional in the Window Builder.

Is the timber FSC certified?

Yes, our timber comes from sustainable sources and from FSC accredited suppliers.

What building regulations do the windows comply with?

The windows are manufactured and tested to BSEN Standard 14351 (CE marked).

How are the products packaged?

All our products are carefully wrapped, identified and securely positioned in pallets with labelled references on each window.

What paint method is used?

Cardinal offers a factory painted finish using Teknos paint systems.

What is glass safety?

Glass in its standard specification, when broken, will leave shards of glass in the frame or on the surrounding areas. These shards are very dangerous and can cause severe damage to people.

Tempered glass, in contrast, when broken become rounded pebbles which are not dangerous to persons in the surrounding areas.

Generally, all glass below 800 mm from the floor will require safety glass, all door glass will also need tempering and glass panels beside doors will need glass below 1500 from the floor to be tempered.

Please note that tempering the lower sash may only be necessary to comply with these requirements.

The above covers general requirements, however, there may be other areas requiring tempered glass. You should confirm the requirements with professional advisors.

What if I wish to order a product not available on the system?

If your project requires alternatives that are not available on the system you can send an e-mail to sales@cardinal-windows.com for an individual consultation with our design team.

I’ve placed the order, when will the products arrive?

The typical lead time is 6-8 weeks from the date of purchase.

How do I contact someone about my order?

You can send an e-mail to sales@cardinal-windows.com and our customer support team will reply promptly.

I only want to buy one window, can I do that?

Yes. There is no minimum or maximum order quantities.

If I buy only one window now and decide to order five windows later, will the unit price change?

Prices may vary according to trading conditions.

Can I modify/cancel an order?

As windows are bespoke changes cannot be made after products are ordered. All components and materials are immediately placed on order for your products when you confirm your order.

Can I order touch up paint?

Yes. From any Teknos paint outlets.

Can I change the delivery date?

You can negotiate a suitable date with Cardinal through sales@cardinal-windows.com.

How will my order be delivered?

You may choose to collect windows at a depot or pay delivery charges to a specified location. Products must be paid in full before delivery.

Can I choose to deliver the order straight to my customer?

Specify location for windows to be delivered are shown on the order form.

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